Technical Service Representative

by Aoife
posted in Recruitment
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Location: Ireland Waste Water HQ in Riverstick, Co. Cork with travel required for service activities and site visits as required
Salary: Negotiable based on experience
Working Hours:  8am – 5pm Monday to Friday

Key Responsibilities:

  • To be a point of contact for service maintenance inquiries.
  • Provide assistance to customers’ technical issues through identification of the problem itself, research on answers and solution via phone or on-site
  • Deliver training to colleagues, customers, engineers, where necessary on effective use and maintenance of products
  • Evaluate any systems’ issue to recommend enhancements and continuous improvement initiatives. 
  • To work as part of the team in delivering superior service

Key Skills:

  • Strong interpersonal and communication skills
  • Excellent organisational skills with ability to multi-task and attention to detail
  • Excellent practical help desk and customer support experience
  • High customer and service orientation
  • Status update reports and summary reports to senior management team
  • Ability to work under pressure and to strict deadlines

Desirable Experience:

  • 5+ years experience in a waste water technical service role. 
  • Must be computer literate with a sound working knowledge of Microsoft Office Excel, Word, Outlook etc

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