Location: Ireland Waste Water HQ in Riverstick, Co. Cork with travel required for service activities and site visits as required
Salary: Negotiable based on experience
Working Hours:  8am – 5pm Monday to Friday

Key Responsibilities:

• To be a point of contact for service maintenance inquiries.
• Provide assistance to customers’ technical issues through identification of the problem itself, research on answers and solution via phone or on-site
• Deliver training to colleagues, customers, engineers, where necessary on effective use and maintenance of products
• Evaluate any systems’ issue to recommend enhancements and continuous improvement initiatives. 
• To work as part of the team in delivering superior service

Key Skills:

• Strong interpersonal and communication skills
• Excellent organisational skills with ability to multi-task and attention to detail
• Excellent practical help desk and customer support experience
• High customer and service orientation
• Status update reports and summary reports to senior management team
• Ability to work under pressure and to strict deadlines

Desirable Experience:

• 5+ years experience in a waste water technical service role. 
• Must be computer literate with a sound working knowledge of Microsoft Office Excel, Word, Outlook etc